Refund policy
Return & Refund Policy
Overview
Customer satisfaction is our top priority. We want you to love every product you receive from us. If something isn't right, we're here to help.
Eligibility for Returns & Exchanges
We accept returns and exchanges within 7 days of delivery in the following circumstances:
- You received a defective or expired product
- You received an incorrect item that does not match your order
Please note that returns or exchanges will not be accepted outside of these conditions.
Return Requirements
To be eligible for a return or exchange, the following conditions must be met:
- The product must be unopened and unused, in its original packaging
- Your order number and full name must be included inside the returned package
- Return shipping costs are the responsibility of the customer
- Once the returned item is received and inspected by our team, your refund will be processed within 28 business days
How to Submit a Return Request
To initiate a return, please follow these steps:
- Contact us at calecimbeauty@gmail.com with your order number and the reason for your return
- Our team will review your request and, if approved, provide you with detailed shipping instructions
- You will receive a confirmation email once your return request has been approved and is ready to proceed
Refund Processing
Once we receive and inspect your returned item, we will notify you by email at calecimbeauty@gmail.com confirming receipt and informing you whether your refund has been approved or declined.
If approved, your refund will be applied to your original payment method within 28 business days. Please keep in mind that processing times may vary depending on your bank or payment provider.
If you have any questions about our return and refund process, don't hesitate to reach out to us at calecimbeauty@gmail.com — we're always happy to help.