Shipping policy
Shipping Policy
Thank you for shopping at Calecim. We are committed to delivering your products in a timely and secure manner. Below are the terms and conditions that constitute our Shipping Policy.
1. Shipment Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. In the event of a significant delay in the shipment of your order, we will contact you via email.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates depend on your location:
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Standard Shipping: 5–10 business days.
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Expedited Shipping: 2–5 business days.
Note: Delivery delays can occasionally occur due to customs processing or carrier issues outside of our control.
3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
4. Customs, Duties, and Taxes
Calecim is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please check with your local customs office for detailed information on potential charges.
5. International Shipping Policy
We ship to most countries worldwide. However, if we are unable to ship to your specific location due to regional restrictions, we will notify you immediately and provide a full refund.
6. Damaged or Lost Packages
If you received your order damaged, please contact us immediately at calecimbeauty@gmail.com.
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Please save all packaging materials and damaged goods before filing a claim.
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Include your order number and photos of the damaged items to expedite the process.
7. Incorrect Shipping Addresses
We are not responsible for orders that are undelivered due to incorrect shipping addresses provided by the customer. Please double-check your information at checkout. If you notice an error, contact us at calecimbeauty@gmail.com as soon as possible. Once the order is dispatched, we cannot redirect it.
CONTACT INFORMATION
If you have any questions about the shipping of your order, please reach out to our support team:
Email: calecimbeauty@gmail.com